Uber

Progam Manager - QA and CSAT

At Uber, providing excellent customer support to riders and partners is a core feature of our product experience. Delivering this caliber of support isn’t easy - it takes leaders who can understand Uber’s operations, adapt to our constantly changing business, and help resolve problems where no solution currently exists.
 
We’re looking for someone outstanding to help develop our global capabilities related to service quality. Community Operations takes a matrixed approach to customer support, with regional teams responsible for service delivery, and global support teams providing expertise and scale to enable our collective success. This role will be responsible for developing and guiding our capabilities related to strengthening the existing Quality program and collecting, measuring, analyzing and syndicating metrics and insights relating to how our customers feel about the service they receive from Uber. With millions of customers seeking answers to questions about Uber, and tens of thousands of CSRs around the world helping answer those questions, it’s imperative that we have the ability to measure and improve the experience our customers are having with Uber, and the impact we are making on their future Uber business.

Uber

Project Manager

 
We are looking for an exceptional Project Management professional to join our APAC COE S&P PMO team in Manila. The Project Manager will ensure the delivery and management of multiple projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management in order to deliver business value. Additionally, you should bring a passion for project management, relentless customer obsession, and a zeal for successfully delivering complex projects that drive business value. The person should also be prepared to manage, steer and guide junior members of the team.
 
This role will work across many functions and teams, in the region and in other international offices, and will provide you with the opportunity to completely design, prioritize, and implement projects to help this fast growing region scale. Always looking to improve efficiency and solve problems which arise in this high change environment, this role is dynamic and fast thinking.