Lexmark is a leading developer, manufacturer, and supplier of printing solutions for offices and homes in more than 150 countries.  With revenue of $5.3 billion, the corporation and its products have received more than 2,000 awards and industry accolades around the world.

The company is a fast growing, integrated global developer and designer of software, firmware, and hardware for Lexmark's printer products with headquarters in Lexington, Kentucky, U.S.A.

IT PROJECT MANAGER

Job Summary

• Candidate will be involved in creating and executing project work plans and revises as necessary to meet changing needs and requirements.
• Responsible for the scoping of services and continuity of services provided to the development team.
• Identifies resources needed, assigns individual responsibilities, monitors progress and coordinates communication with all stakeholders.
• Manage day-to-day operational aspects of a project and scope as well as support to development teams.
• Effectively applies practiced methodology and enforces project or support standards.
• Minimize exposure and risk on projects and support.
• Ensures documentation are complete, current and stored appropriately.

• Has BS degree in any of the following: Computer Science, IT, Computer Engineering or any related field (degree in MS is an added advantage)
• 2 years experience in Project management is required
• 2 years experience in software development is required
• Experience in support services is a plus
• Possess general understanding in the areas of software programming, code versioning system and system design
• Proficient in requirements analysis
• Proficient in communication skills
• Knowledge in Linux/Unix/Mac operating system is a plus
• Knowledge in Subversion, CVS, PVCS is a plus
• Knowledge in ClearCase and ClearQuest is a plus
• Knowledge in PERL or other scripting language is a plus

Stream Global Services is a leading worldwide provider of outsourced technical support and customer service, with a focus on blue-chip companies. The organization provides this support via the telephone, e-mail, chat support, and the Internet to major corporations and customers of leading hardware manufacturers, software publishers and online service providers. Through its highly skilled workforce, extensive knowledge base and state-of-the-art systems, Stream Global Services ensures technology end users always have the support they need.

Stream Global Services currently has 32 contact centers in 18 countries, with over 16,000 employees managing more than 47 million contacts a year.

Stream Global Services is passionate about creating an exceptional customer experience and its customers are passionate about receiving one. Clearly, this is a match that will lead to both growth and success.

IT Project Manager

Responsibilities:

• Lead and facilitate a structured methodology for the successful implementation/launch of new business and other related projects in a phased approach.

• Consult with internal organizations and external clients to define steps, processes and customized implementation project plans supporting the successful launch of new business and significant change processes.

• Assist in defining and monitoring project status related to key project goals (i.e. service level and customer satisfaction metrics, financial progress, recruitment, training, ITS procurement, and facilities management).

• Create and maintain existing project notebook and on-line shared folder, including but not limited to the following deliverables and project plans: weekly meeting status reports, workforce and training schedules, recruitment schedules, misc. emails and project inquiries.

• Develop and maintain all project meeting documentation for internal/external customers and take appropriate action to maintain progress on action items as required.

• Assist as required in the development of procedures, presentations, proposals and project plans for use internally/externally.

• Follow established product/project launch standards consistent amongst all locations.

Requirements:

• Skill in providing an exceptional customer experience.

• 3 years minimum experience as Project Manager in an IT/BPO Industry

• Skill in verbal and written communication to analyze, interpret and address customer needs.

• Knowledge of contact services industry and best practices.

• Willing to work in North Edsa, QC

• Ability to work with minimal guidance or supervision in a time critical environment.

• Ability to be flexible and quickly adapt to changing business needs and processes.

• Ability to plan, organize, drive and efficiently manage multiple projects and plans through others.

• Ability to travel on occasion to other support centers to assist with project launch and or process and project assessment (expected to be less than 25%).

• Bachelor’s degree with a minimum of 3 years related experience.

• PMI certification preferred.

For those interested, please email your comprehensive CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it